We’re here to help you feel confident and secure every day. Below you’ll find answers to our most common questions about Ultradries incontinence underwear and services.
We will reply within 12-24hrs
🚚 Shipping
When will my order be shipped?
We ship all orders within 24–48 hours (Monday–Friday).
When will I receive my order?
You can expect delivery within 6–12 days depending on your location.
📦 Order Information
How can I track my order?
Once your order ships, you'll receive an email with your tracking number. You can follow your delivery at Royal Mail Tracking. Please note: tracking updates may take a few days to appear.
How do I modify or cancel my order?
Please email us at support@ultradries.com within 1 hour of placing your order, and we'll do our best to assist you.
Where do I return my items?
Contact us at support@ultradries.com for return instructions and our return address.
🩲 Product Information
Which absorbency do I need?
We offer three levels of protection to match your needs:
Light Flow (50ml) – Perfect for light bladder leaks.
Medium Flow (100ml) – Great for moderate leaks.
Ultra Absorbency (200ml) – Designed for heavier leaks and overnight protection.
What size should I choose?
We recommend selecting your usual size. If you're between sizes, size up for comfort. Check our size guide on each product page.
What are Ultradries made from?
Our underwear is crafted from soft cotton and bamboo, offering breathable, discreet protection without any harmful PFAS chemicals.
🧼 Care Instructions
How do I wash Ultradries underwear?
Rinse in cold water after use.
Machine wash inside a laundry bag at 30°C (86°F) with mild detergent. Avoid fabric softener.
Air dry—never tumble dry or iron.
With proper care, Ultradries can last 3–5 years!
💧 Product Use
How long can I wear them?
Ultradries provide up to 12 hours of protection depending on the flow and model. Change when you start feeling damp, or opt for a higher absorbency model if needed.
Do I need extra protection?
Nope! Ultradries are designed to replace disposable pads and panty liners. Just choose the absorbency level that suits your needs.
Will I feel wet?
Not at all! Our multi-layer system locks in moisture in seconds, leaving you dry and comfortable.
Do Ultradries smell?
Our antimicrobial technology helps neutralize odors, keeping you fresh all day.
Are they reusable?
Yes! Ultradries are reusable and designed to stay effective for 3–5 years.
Do they feel bulky, like a diaper?
Definitely not. Ultradries look and feel just like regular underwear—no bulk, no noise, just discreet protection.
👫 Who are Ultradries for?
Ultradries are made for anyone experiencing bladder leaks or incontinence, whether light, moderate, or heavy. We offer stylish and comfortable options for both women and men, so you can get back to living your life without worry.
❓ Still have questions?
We’re always here to help. 📩 Email us at: support@ultradries.com ⏰ Support hours: Monday–Friday, 9 AM–6 PM (UK time)
We're committed to helping you feel comfortable, confident, and supported every step of the way.
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